QUALITY POLICY
The management realize their responsibility for quality of provided freight forwarding services and in terms of the standard of ISO 9001:2000 formulates the quality policy.
Our principles of freight forwarding services
The quality policy represents systematic care with the main objective of satisfying requirements and needs of our clients. To fulfil our vision the following principles of the quality policy have been formulated:
1
To secure complete solution of the freight forwarding services within the national and international freight transport.
2
To secure client´s satisfaction by investing to technologies and human resources. To monitor client´s satisfaction regularly.
3
To guarantee individual approach to clients, to know their needs and thereby save their time.
4
To secure appropriate working and social conditions for the employees supporting their professional growth. To improve qualification of employees continuously.
5
To buy, verify and monitor the reliability of the transport services suppliers to fulfil client´s requirements.
6
To follow the newest trends in the field of forwarding, IT and to implement them.
7
To conform to the valid standards and legislation.
8
To improve QMS by continuous monitoring of processes and taking measures.